Al Sayara Al Almania Auto Maint. Centre (“we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or requesting our automotive services.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
1. Information We Collect
When you use our website or contact us, we may collect information such as:
- Full name
- Phone number
- Email address
- Vehicle make and model
- Vehicle year
- Vehicle registration or other vehicle information when required
- Type of repair, maintenance, inspection, or service required
- Preferred appointment date or time
- Information provided in enquiry or quotation forms
- Messages you send to us
- Information you provide through WhatsApp, phone calls, Facebook, Instagram, or other communication channels
We only ask for information that is reasonably required to respond to your enquiry or provide our services.
2. How We Collect Information
We may collect your information when you:
- Submit a contact form on our website
- Request a repair or maintenance quotation
- Request an appointment
- Submit a callback request
- Contact us through WhatsApp
- Call or email us
- Submit a Facebook or Instagram lead form
- Contact us through our social media pages
- Interact with advertisements promoting our services
Our website may also automatically collect limited technical information through cookies and analytics tools.
3. How We Use Your Information
We may use the information we collect to:
- Respond to your enquiry
- Contact you regarding your repair or maintenance request
- Provide quotations or estimates
- Arrange garage appointments
- Confirm or manage bookings
- Recommend services related to your vehicle
- Provide customer support
- Follow up regarding an enquiry you submitted
- Maintain records relating to services provided
- Improve our website and customer experience
- Understand how visitors use our website
- Measure the effectiveness of our advertising
- Prevent misuse, fraud, or security issues
- Meet applicable legal or regulatory requirements
We do not sell your personal information.
4. Lead Forms and Marketing Enquiries
When you submit your information through our website, Facebook, Instagram, or another advertising platform, you are providing your information so that Al Sayara Al Almania Auto Maint. Centre can contact you regarding the service you requested or expressed interest in.
We may contact you using:
- Phone calls
- SMS
Where required, we will obtain appropriate consent before sending promotional or marketing communications.
You may ask us to stop sending marketing communications at any time.
5. Facebook and Instagram Lead Ads
We may use advertising services provided by Meta Platforms, including Facebook and Instagram.
If you submit a lead form through Facebook or Instagram, Meta may provide the information entered in the form to us so that we can respond to your request.
Your use of Facebook and Instagram is also subject to Meta’s own privacy policies and terms.
We use information received from lead advertisements primarily to respond to enquiries, provide quotations, arrange appointments, and communicate about our automotive services.
6. WhatsApp Communication
If you contact us through WhatsApp or request that we contact you through WhatsApp, your phone number, profile information made available through WhatsApp, and messages may be processed through WhatsApp’s services.
We use WhatsApp communication to:
- Answer enquiries
- Discuss vehicle problems
- Provide quotations
- Arrange appointments
- Provide service updates
- Follow up on requested services
WhatsApp is operated by a third party and is also subject to its own privacy terms.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Cookies are small files stored on your device that can help the website operate correctly and help us understand how visitors use our website.
We may use cookies for purposes such as:
- Website functionality
- Website security
- Remembering user preferences
- Measuring website traffic
- Understanding which pages visitors view
- Measuring advertising performance
Where appropriate, you may control or disable cookies through your browser settings or the cookie controls provided on our website.
Disabling certain cookies may affect some website functions.
8. Google Analytics and Similar Services
We may use Google Analytics or similar analytics services to understand how visitors interact with our website.
These services may collect information such as:
- Pages visited
- Time spent on the website
- Device type
- Browser type
- General geographic location
- Referral source
- Website interactions
We use this information to improve our website, services, advertising, and user experience.
9. Advertising and Tracking Technologies
We may use advertising tools such as:
- Meta Pixel
- Google Ads conversion tracking
- Google Analytics
- Other similar advertising or analytics technologies
These tools can help us understand whether advertisements result in website visits, enquiries, calls, or bookings.
Some advertising providers may use cookies or similar technologies according to their own privacy policies.
10. Sharing Your Information
We do not sell or rent your personal information.
We may share information with trusted service providers when reasonably necessary to operate our business, including:
- Website hosting providers
- Website maintenance providers
- Email service providers
- Analytics providers
- Advertising platforms
- Customer communication systems
- IT and security providers
We may also disclose information when required by applicable law, government authorities, regulators, or legal processes.
We aim to limit information sharing to what is reasonably necessary for the relevant purpose.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure.
12. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, responding to enquiries, maintaining business records, resolving disputes, and meeting legal obligations.
When information is no longer required, we may securely delete or anonymise it.
13. Your Privacy Rights
Subject to applicable UAE law, you may have rights relating to your personal information, including the ability to:
- Ask what personal information we hold about you
- Request access to your personal information
- Request correction of inaccurate information
- Request that certain information be deleted where applicable
- Request restriction or stopping of certain processing where applicable
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Ask questions about how your information is being used
To make a privacy request, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
14. Children’s Privacy
Our garage services and website are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate authorization or where doing so would not be permitted by applicable law.
15. Third-Party Websites
Our website may contain links to third-party websites or services, including:
- Google Maps
- YouTube
- Other external websites
We are not responsible for the privacy practices of third-party websites.
We encourage you to review the privacy policies of those services before providing personal information.
16. International Data Processing
Some technology, hosting, analytics, advertising, or communication service providers we use may process or store information outside the United Arab Emirates.
Where applicable, we take reasonable steps to use service providers and processing arrangements appropriate for the protection of personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our website
- Our services
- Our data collection practices
- Technology we use
- Applicable legal requirements
When we update this policy, the revised date will appear at the top of this page.
We encourage visitors to review this Privacy Policy periodically.
18. Contact Us
If you have questions about this Privacy Policy, want to update your personal information, or want to make a privacy-related request, you can contact:
Al Sayara Al Almania Auto Maint. Centre
Location: Industrial Area 5, Sharjah, United Arab Emirates
Phone / WhatsApp: +971502826232
Email: germanycar521@gmail.com
Website: https://rangerovergarage.net/
By submitting an enquiry through our website, you acknowledge that the information you provide may be used to respond to your enquiry and provide the automotive services you requested.